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FAQs
Frequently Asked Questions: Your Guide to Common Inquiries. For further assistance and resources refer to the Learning Center in your app.
General
In this section you will find answers to common questions or concerns that don't fit into specific categories and are more general.
Questions:
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Go live request/ Account still in test Mode
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No Clinical Service provider is available to book
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Payout requests
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Can I hire nurse in another state?
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Do I need to sign contract again if I change my business name
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I never received my 1099
Technical and App Setting
This section addresses inquiries regarding app configurations, troubleshooting, and optimizing user experiences.
Questions:
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How to set a coupon code
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How to take a cash payment in the app
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Clinical Service Provider - Commission vs. Profit Sharing
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The prices do not show up correctly when I try book service from client account
Ordering Portal and Medical
This section addresses questions related to the ordering portal including store access, delivery, shipping, ordering and set up.
Questions:
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Haven't received my clients order
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What is the Healthcare Prosoft GPO Ordering Portal link
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How can I contact the ordering portal
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Where can I find the medical webinar?
Insurance
This section addresses questions related to insurance coverage.
Questions:
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Do I have insurance coverage with Hydreight?
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What is our insurance coverage
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We recently submitted paperwork to transition to an LLC. How do we update this information once it is official?
Facility
This section addresses questions related to Facility.
Questions:
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No CSP is coming for facility
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No facility is coming for my Business
Consultations
This section addresses questions related to the telehealth consultations.
Questions:
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HCP did not join the call right away
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Consult levels and prices
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Can I discount a consultation
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What is the GFE?
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How long is a GFE valid for
GLP-1 Services (Semaglutide, Tirzepatide)
This section addresses questions related to GLP-1 Services such as Semaglutide and Tirzepatide. Additional information can be found in the Learning Center in the App by going to Menu > Learning Center > Technical Features > GLP1 Services
Questions:
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How to add Semaglutide to my services
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How to add Tirzepatide to my services
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My client is in complete status. What to do next.
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Is GLP-1 (Semaglutide and Tirzepatide) service provider role limited to RN’s? LPN’s can serve in some capacities as service providers, can they also be trained and sent to do monthly checkins?
Booking Link / QR Code
This section addresses questions related to direct booking links, QR codes, or the booking widget.
Questions:
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Booking Link or QR code gives location permission denied error
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Qr code still not working
Events
This section addresses questions related to the events and hosting events.
Questions:
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How to add an event
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Any Tips for the event
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What is the requirement for the event in a different state
What's included in Hydreight Subscriptions
Highlighted below are items included with your subscription.
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Professional Liability & Malpractice Coverage
Coverage includes for both CPOM or Non CPOM states.
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Medical Network Legal Structure
The legal relationships and responsibilities among healthcare providers, facilities, and stakeholders within the network to provide services compliantly.
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10 Lifestyle Services
Includes a suite of 10 standard lifestyle drips from beauty/ youth, energy, immune, detox and more.
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Learning Center
Everything you need, all in one place! Your Ultimate Resource. Accessible from the Main Menu.
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In App Ticketing Support
Allows users to report issues or seek assistance directly within the application, streamlining customer service.
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Virtual Onboarding
A virtual onboarding experience uses digital tools and platforms to familiarize users with a product, service, or organization remotely.