Consultations
This section addresses questions related to the telehealth consultations.
Frequently asked questions
HCP did not join the call
The expected wait time for a consultation is 15 min. There are chances that HCP might be attending to a consultation that is running over. Please ensure you have waited for the 15 minutes before submitting a ticket to support.
Consult levels and prices
Below are the 4 levels of consultation prices.
Level 1 | $25.00 | Medical screening exam, General Medical Screening, Lifestyle drips/services, GLP-1
Level 2 | $40.00 | Health Support Drips/Services, Patient Specific Service (ie. NAD+, Famotidine, ALA , etc)
Level 3 | $10.00 | Doctor to Nurse call only ( no doctor to the patient )
Level 4 | $6.00 | Prescription sign-off ( ie. Zofran, Toradol, Ketorolac, Ondansetron, Pepcid )
Can I discount a consultation
No. A discount coupon only discounts the service(s), not the consultation. The doctors are paid in full for their services and must be paid for their time.
What is a GFE?
GFE stands for Good Faith Exam.
How long is a GFE valid for?
GFE is valid for 6 months by default unless certain circumstances due to a clients medical history. In this time a client can book and receive unlimited lifestyle services without requiring a consultation. If a client wants to receive a health support service they will be prompted to have a consult as this is a different type of service.
Is Good faith exam required for every new client?
The good faith exam is mandatory for every client booking on the Hydreight platform.