Live Support: Q&A with the Ordering Team
Every Thursday
1:30PM EST/12:30PM CST/10:30AM PST
UDPATE 🚨
02.23.2026
New SEMAGLUTIDE SUPPLIER
What You Need To Know
What's Changing
- Updated process requirements when working with SEMA
- Clarification around ordering and submission steps
- Expectations for documentation and approval
- Important compliance reminders
This is not optional information. If you are utilizing SEMAGLUTIDE (or plan to), this directly impacts you.
Required Action Steps
- Watch the full update video (linked below).
- Review your current ordering process.
- Confirm your documentation aligns with the updated requirements.
- Make any necessary adjustments immediately.
Failure to follow the updated process may result in:
- Delayed shipments
- Rejected documentation
- Compliance issues
Let’s not create avoidable friction.
Why This Matters
Supplier compliance is not just a backend detail — it impacts:
- Client experience
- Speed to fulfillment
- Your brand reputation
- Platform standing
Operational discipline = business stability.
E-Learning
Empower Menu Updates
General Services & Protocols
Updated PUSH Menu
GLP-1 Shortages Webinar
How to Offer Mobile Services & Remain Compliant
Injection Tutorial
3-2-1 Rule
Drug Storage Protocol
IV Infusion Policy & Procedures
Emergency Protocol
Handling Syringes/Needles/Sharps
Injection Tutorial
Diphenhydramine Emergency Med Protocol
Epinephrine Emergency Med Protocol
Vital Parameter Protocol
Minor Pediatric Parameters
Vascular Occlusion Protocol
Updated ER Protocols Webinar
Cancer Clients
Reconstitute Sermorelin Vial
Ordering Portal
HOME PAGEFrequently Asked Questions
FAQsAll of your Ordering, Vendor, Pharmacy questions answered! Check here often, the team updates this page consistently with updates and changes.
CALIFORNIA Onboarding Central
Everything you need to know getting your business set up in California.
Protocols & Patient Specific Services
COREOrdering & Shipping Delays
COREHow to Place an Order
COREOlympia
Anazao (CA)
Patient Specific Service Setup Page
HOME PAGEOlypmia Menu Updated
Patient Specific Service Setup
Step by Step guide to setting up any of our Patient Specific offerings for your business. Webinars, tests, price breakdowns, protocols & MORE!
FYIs From Our Team
Pro Tip: Always read and search the FAQs before sending emails for support.
Ensure you have thoroughly reviewed the item descriptions and vendor information before adding products to your cart. Factors such as BUD dates, vendor shipping requirements, and other details can cause unnecessary delays in your process.
After your address is approved, shipping takes from 2 – 7 business days depending on vendor, product and availability. This does not account for any potential delays, holidays, backorders or weekends.
If you have a client or event scheduled, order your supplies 3-4 WEEKS in advance.
OPEN packages same day to ensure quality, quantity, and accurate products. Vendors will not offer replacements or reshipments if not notified within a week.