UPDATES PAGE

PATIENT SPECIFIC: 

PROTOCOLS, SERVICE SETUP FORMS, PRICE BREAKDOWNS & MORE

Ordering Portal FAQs

UDPATE 🚨

02.23.2026

New SEMAGLUTIDE SUPPLIER 

What You Need To Know
What's Changing
  • Updated process requirements when working with SEMA
  • Clarification around ordering and submission steps
  • Expectations for documentation and approval
  • Important compliance reminders

This is not optional information. If you are utilizing SEMAGLUTIDE (or plan to), this directly impacts you.

Required Action Steps
  1. Watch the full update video (linked below).
  2. Review your current ordering process.
  3. Confirm your documentation aligns with the updated requirements.
  4. Make any necessary adjustments immediately.

Failure to follow the updated process may result in:

  • Delayed shipments
  • Rejected documentation
  • Compliance issues

Let’s not create avoidable friction.

Why This Matters

Supplier compliance is not just a backend detail — it impacts:

  • Client experience
  • Speed to fulfillment
  • Your brand reputation
  • Platform standing

Operational discipline = business stability.

Patient Specific Services & Setup

Select the service you would like to add, then complete each step below.
development
Step 1
WEBINAR
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Step 2
TEST
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Step 3
PRICE BREAKDOWN
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Step 4
  • You will receive the form to fill out once you have passed the test
SETUP FORM
development
Step 1
WEBINAR
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Step 2
TEST
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Step 3
PRICE BREAKDOWN
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Step 4
  • You will receive the form to fill out once you have passed the test
SETUP FORM
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SEMAGLUTIDE PROTOCOL
  • Updated 1/16/26
PROTOCOL
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Step 1
WEBINAR
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Step 2
TEST
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Step 3
PRICE BREAKDOWN
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Step 4
  • You will receive the form to fill out once you have passed the test
SETUP FORM
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TIRZEPATIDE PROTOCOL
  • Updated 3/10/2026
PROTOCOL
development
Step 1
WEBINAR
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Step 2
TEST
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Step 3
PRICE BREAKDOWN
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Step 4
  • You will receive the form to fill out once you have passed the test
SETUP FORM
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SERMORELIN PROTOCOL
PROTOCOL
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Step 1
WEBINAR
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Step 2
TEST
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Step 3
PRICE BREAKDOWN
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Step 4
  • You will receive the form to fill out once you have passed the test
SETUP FORM
development
Step 1
WEBINAR
development
Step 2
TEST
development
Step 3
PRICE BREAKDOWN
development
Step 4
  • You will receive the form to fill out once you have passed the test
SETUP FORM
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NR PROTOCOL
PROTOCOL
NOT AVAILABLE IN CA
CARNITINE PROTOCOL
PROTOCOL
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NAD+ PROTOCOL
PROTOCOL

Medication Delivery & Vendor Selection Disclaimer: Please note that all medications will be delivered by vendors chosen by the Hydreight team. Businesses are not able to select their own vendors. For information on pricing specific to your state, please refer to the above price breakdown. Hydreight has worked diligently to ensure you receive the best available pricing.

CALIFORNIA RESTRICTIONS: NO CARNITINE OR NR 

GLP-1 & Sermorelin Booking Process

Please follow the steps below for a better understanding of the GLP-1 booking process:

  1. Initial Check-in Booking

    • The client or admin can book the initial check-in with the CSP

    • The CSP must complete the check-in by logging into their account, recording the vitals, and finishing the session.

  2. Consultation with HCP

    • Once the initial check-in is completed by the CSP, the client can book a consultation with an HCP from their account.

  3. Ordering the Medication

    • After the consultation, the medication needs to be ordered. It can be ordered by either the client or the admin.

  4. Delivery Confirmation

    • Once the order is received, the client must login to their app and mark it as delivered.

  5. Program Start & Dosage Recording

    • The client should start the program and record the dose taken each week.

    • If needed, the client can edit the dosage dates.

  6. Check-in for Next Month’s Medication

    • After the third dose, the client must book a check-in with the CSP to order the next month’s medication. Admin can find the booking under Self program upcoming, if they have not fully recorded the doses.

  7. Admin Monitoring

    • If bookings are marked as "completed," the admin should check if the check-in is booked.

    • Check-ins can be booked by the admin, or client. The check-in are booked with the CSPs

  8. CSP Responsibilities

    • The CSP must complete the check-in from their CSP account.

    • If a dosage increase is needed, a consultation with an HCP is required.

    • If no dosage change is required, the CSP can approve the check-in and proceed with ordering the medication.

    • Check-in bookings can be found in the CSP account under the side menu > Upcoming Bookings.

  9. Restarting the Program for the next month

    • Once the new medication is delivered, the client must start the program and follow the same process.

🚨 Compliance Reminder: Nurse-to-Doctor Consults
This is a direct protocol clarification.

We are seeing nurses placing clients into nurse-to-doctor consults, which is not allowed.

Nurse-to-Doctor Consult Protocol
Nurse-to-doctor consults are for nurses only.
**Do not place the client on these calls.**
If a client needs prescriber input outside of their scheduled 3-month follow-up, the client must communicate directly with the nurse. The nurse will then relay the information to the doctor as needed.

The client should not be included in the consult. This ensures the consult remains valid under the current cost structure and avoids billing or compliance issues.


Why this matters:
  • The system does not adjust commission properly in these cases.
  • Prescribers are not being compensated correctly.
  • Continued misuse will result in compliance tracking and potential service removal.

We need alignment and adherence to protocol — no exceptions.

Follow the structure. Protect the platform.