Onboarding Central (1)
Email Communication*

Head to your inbox and look for two emails we’ve sent you — they include your startup essentials: passwords, resources, and everything you need to hit the ground running.

Subject lines:

"The Next Steps with Hydreight" "Meet the Success Team"

Branding and Marketing

Please note: Your focus should center around your ONBOARDING tasks and checklists.

Get Started

ALL OF THE RESOURCES YOU NEED TO GO LIVE 

Follow these steps in order in conjunction with your in-app checklists. 

 

1. Foundations

🔗 START HERE!

This session is offered for new Business Admins to ensure they navigate the Onboarding resources with ease and GO LIVE with confidence. 

We always recommend attending the live session when possible — it’s a great opportunity to meet the Business Success Team face to face, ask questions in real time, and make sure you’re starting off fully supported.

This recording is designed to give you the same valuable information we share during our live Foundations Call. You’ll get all the key details here.


2. Onboarding

Below, you will find four videos that comprise the Onboarding Webinar.

We recommend you watch these videos BEFORE attending the LIVE Webinar so that you have a basic understanding of each topic and reinforce learning. 

While watching the videos, jot down your questions to bring to the webinar. 

🔗 Patient Specific Service Setup
This page outlines all patient-specific services available and provides step-by-step guidance for setting each one up in your business account within the app.

 

LIVE Onboarding Webinar
🔗 Thursdays at 12pm EST 

3. Ordering Portal
Essential videos covering the Ordering Portal and processes. 

These short clips are imperative to your E-learning. We strongly suggest watching these before setting up your Ordering Portal Account and placing your first order. 

📦 CREATE A FREE MY CHOICE UPS ACCOUNT 🔗

*** It's free and REQUIRED for shipping ***If you do not create a free My UPS choice account deliveries from UPS may be returned to sender.

Bookmark & SAVE*** 
🔗 321 RULE PDF
▶️ 321 RULE
🔗 FAQs - Ordering Portal ** Always check the FAQs page first, as this is where the most accurate and updated information is. ** 

 

DREAM BUNDLE/CREDIT

Our Ordering Team will be notified by Onboarding once you're LIVE in the app. 
*Please allow 7-10 business days for us to fully process your dream bundle/code once you have gone live*

4. Booking Flow

FAQs - Tech Support 🔗

5. Live Support Q&As

1 hour Q&As 

6. Account Review - FINAL STEP

At this point you should have as many checklist items COMPLETED on your own BEFORE setting up your account review with our Onboarding Specialists. 
Bring all of your remaining questions, concerns and roadblocks to your Account Review to make the most out of your 1x1 support session. 

Schedule with one of the Onboarding Specialists: 
🗓️ Brianne 
🗓️ Shweta

Once complete, you should be confident and ready to REQUEST TO GO LIVE

1-Jan-29-2026-11-13-05-6075-PM
Onboarding
Setup & Documentation
2-Jan-29-2026-11-13-13-1914-PM
Ordering
Ordering Portal & Pharmacist
3-Jan-29-2026-11-13-18-5198-PM
Business Success
Sales, Marketing, Client Experience

Welcome to Hydreight!

By joining the Healthcare Prosoft GPO Network and Hydreight platform, you gain access to:

Screenshot 2024-12-23 at 2.27.50 PM
 
Get Set Up!

Olympia (Vendor) 

To begin purchasing Olympia vitamins, please complete the updated account registration form.

📝 A new form is required for all accounts.

⚠️ Important: Olympia currently needs 7–21 business days to process new account requests.

UPS Access Point Deliveries

  • If you plan to use a UPS Access Point located inside another retail store (e.g., CVS), Olympia will review your submission and decide whether delivery is feasible.

  • Before listing a UPS Access Point, please contact the location directly to confirm they can accept cold-shipped items (required for vitamin orders).

  • This applies to all UPS Access Point deliveries.